Terms of Service

Conversation-based charges levied by Meta/WhatsApp in respect of marketing, utility, authentication, and service message templates shall be billed at cost or included within defined plan allowances as set out in the Order Form. The Restaurant acknowledges that Meta's pricing for WhatsApp Business Platform conversations is subject to change from time to time and that such changes are entirely beyond Qweelvo's control. Any cost increases imposed by Meta shall be passed through to the Restaurant with reasonable advance written notice.

As a Restaurant subscriber, you undertake to:

• •Provide accurate, complete, and current business and contact information and promptly update such information whenever it changes.
• •Comply in full with the WhatsApp Business Messaging Policy, the Meta Commerce Policy, the KSA E-Commerce Law (Royal Decree M/126 of 2019), the Consumer Protection Law (Royal Decree M/24 of 2014), and all applicable food-safety and labelling regulations.
• •Act as the data controller in respect of your End Customers' personal data and maintain your own privacy notice to the extent required by applicable law.
• •Obtain valid, informed, and granular opt-in consent from End Customers prior to sending marketing messages, and honour all opt-out requests promptly and unconditionally.
• •Refrain from sending messages that are deceptive, fraudulent, or harassing, or that violate the WhatsApp Commerce Policy, or that promote goods or services prohibited under applicable law (including, without limitation, alcohol, tobacco, gambling, or prescription medicines).
• •Maintain accurate and current menu information, pricing (inclusive of VAT at the applicable rate), availability, and branch operating hours on the Platform at all times.
• •Fulfil all orders accepted through the Platform in a timely and professional manner and in full compliance with applicable food-safety standards.
• •Pay all Subscription Fees on time and maintain valid, current payment details on account.
• •Refrain from reselling, sublicensing, or otherwise granting access to the Platform to any third party without Qweelvo's prior written consent.

By completing Meta's Embedded Signup flow, you expressly authorise Qweelvo (acting in its capacity as a Meta Business Solution Provider) to: send and receive WhatsApp messages on behalf of your WhatsApp Business Account; manage message templates and submit them to Meta for approval; view quality ratings and messaging limits; and configure your WhatsApp Business Account (WABA) settings to the extent necessary to deliver the Service. This authorisation is strictly limited to the scope required to provide the Service and does not confer upon Qweelvo any right to access your personal Facebook or Instagram accounts. You may revoke this authorisation at any time from Meta Business Suite; such revocation shall immediately disable the messaging features of the Service for the affected number.

Qweelvo shall use commercially reasonable efforts to maintain the availability of the Platform. Planned maintenance windows shall be communicated in advance wherever reasonably practicable. Downtime attributable to Meta/WhatsApp, Moyasar, telecommunications carriers, cloud infrastructure providers, or other third-party platforms shall be excluded from any uptime commitment. Detailed Service Level Agreements, where separately agreed, shall be set out in the applicable Order Form.

When you place an order via WhatsApp, the Mini App, a QR dine-in flow, or a reservation, you enter into a contract directly with the Restaurant, not with Qweelvo. Qweelvo is a technology platform that facilitates ordering, messaging, and payment processing. Qweelvo is neither the seller nor the food preparer, and is not a party to the sale. The Restaurant bears sole responsibility for the quality, safety, accuracy, and fulfilment of your order.

All prices displayed on the Platform include applicable Value-Added Tax (15%) unless otherwise expressly stated. The Restaurant shall issue a tax invoice in accordance with ZATCA's Phase 2 e-invoicing requirements. Prices are set exclusively by the Restaurant and may differ from in-branch menu prices where the Restaurant has elected to apply delivery or platform-specific pricing.

All payments are processed by Moyasar Financial Company, supervised by the Saudi Central Bank (SAMA). Accepted payment methods include Mada, Visa, Mastercard, American Express, Apple Pay, STC Pay, and any additional methods displayed at checkout. By submitting a payment, you authorise the Restaurant (facilitated by Moyasar) to charge the total amount displayed, inclusive of VAT. Qweelvo does not store your full payment card details at any time.

Delivery is performed by the Restaurant or its chosen delivery partner. Estimated delivery times are estimates only and may be affected by distance, traffic conditions, weather, or kitchen capacity. Pursuant to the E-Commerce Law Implementing Regulations, an End Customer shall have the right to cancel an order if delivery is delayed by more than fifteen (15) days from the date agreed at the time of order confirmation. This right applies primarily to pre-orders and catering orders and does not affect the Restaurant's obligation to deliver same-day orders within a reasonable time.

Reservations are subject to the Restaurant's individual policy regarding no-shows, deposits, and cancellation windows, which shall be disclosed to the End Customer at the time of booking. Qweelvo accepts no responsibility for the Restaurant's reservation management policies or their enforcement.

You agree not to, and represent that you shall not:

• •Use the Service for any unlawful, fraudulent, or abusive purpose.
• •Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• •Harass, threaten, or abuse Restaurant staff or Qweelvo personnel through or in connection with the Service.
• •Attempt to interfere with, reverse-engineer, scrape, or probe the Service or its underlying infrastructure.
• •Submit a payment chargeback after receiving and consuming goods without a valid and lawful basis for doing so.
• •Place orders with no genuine intention to receive or pay for the goods ordered.

All software, trademarks (including, without limitation, the Qweelvo name and logo), designs, artificial intelligence models, prompts, documentation, and all other intellectual property embodied in or used to deliver the Service are and shall remain the exclusive property of Qweelvo or its licensors. Restaurant subscribers are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform during the applicable subscription term solely for their internal business purposes.

Restaurant menus, photographs, brand assets, and proprietary business data remain the property of the Restaurant. The Restaurant hereby grants Qweelvo a limited, royalty-free licence to use such materials solely to the extent necessary to deliver the Service. No rights are granted to either party beyond those expressly stated herein.

The Service is provided "AS IS" and "AS AVAILABLE" to the maximum extent permitted by applicable law. Qweelvo makes no warranty, express or implied, as to: uninterrupted or error-free operation of the Service; freedom from defects or harmful components; or the accuracy, completeness, or appropriateness of responses generated by the AI conversational agent. Qweelvo is not responsible for: the quality, safety, labelling accuracy, or legality of food prepared by Restaurants; any representations made by a Restaurant to its End Customers; or any disputes arising between a Restaurant and its End Customers.

The Restaurant shall, at its own expense, defend, indemnify, and hold harmless Qweelvo and each of its affiliates, officers, directors, employees, and agents from and against any and all third-party claims, actions, proceedings, losses, damages, penalties, regulatory fines, judgments, settlements, costs, and expenses (including reasonable legal fees and disbursements) arising out of or in connection with: (a) the Restaurant's breach of the WhatsApp Business Messaging Policy or any applicable law or regulation; (b) the content of messages sent through the Restaurant's WhatsApp Business Account; (c) any products or services sold or supplied to End Customers through the Platform; (d) the Restaurant's failure to obtain required consents or to honour opt-out requests in accordance with applicable data protection law; or (e) any actual or alleged infringement of a third party's intellectual property rights by the Restaurant's materials or content. This indemnification obligation shall survive the termination or expiration of these Terms.

Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay is caused by circumstances beyond that party's reasonable control, including, without limitation: telecommunications or internet outages; third-party platform failures (including, without limitation, Meta and Moyasar); natural disasters; acts of war or terrorism; pandemics or public health emergencies; or governmental orders or regulatory action. The affected party shall notify the other party in writing as soon as reasonably practicable and shall resume performance as soon as the force majeure event has passed or ceased to affect performance.

Each party agrees to hold the other party's non-public business, technical, and financial information in strict confidence and to protect such information with at least the same degree of care it applies to its own confidential information of similar sensitivity, and in any event with no less than a reasonable standard of care. Confidential information shall not be disclosed to any third party without the prior written consent of the disclosing party, except to the extent required by applicable law, regulation, or a binding order of a competent court or regulatory authority.

Qweelvo may amend these Terms from time to time by posting the updated version at https://qweelvo.com/terms and https://qweelvo.com/terms-ar. In respect of Restaurant subscribers, material changes shall take effect not less than thirty (30) days after written notification by email or in-app notice. In respect of End Customers, changes shall take effect upon posting. Continued use of the Service after the effective date of any amendment constitutes acceptance of the amended Terms.

Restaurant subscribers may not assign, transfer, novate, or otherwise dispose of any of their rights or obligations under these Terms without Qweelvo's prior written consent. Qweelvo may assign these Terms — in whole or in part — to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of substantially all of its assets, provided that Qweelvo notifies the Restaurant in writing within a reasonable time of such assignment.

These Terms are governed by, and shall be construed in accordance with, the laws of the Kingdom of Saudi Arabia, including Sharia principles as applied by Saudi courts and tribunals, without regard to any conflict-of-laws principles that would require the application of the law of any other jurisdiction.

Both the Arabic and English versions of these Terms of Service are equally official, legally binding documents. The Arabic version is available at qweelvo.com/terms-ar and the English version at qweelvo.com/terms. Neither version supersedes the other.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be modified to the minimum extent necessary to render it enforceable, or — if such modification is not possible — severed from these Terms, without affecting the validity or enforceability of the remaining provisions. These Terms, together with the applicable Order Form (if any) and the Privacy Policy, constitute the entire agreement between the parties with respect to the Service and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof.